| Jan. 15th, 2003 @ 12:27 am (no subject) |
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Current Mood:  angry
Current Music: Judas Priest - Rock Hard Ride Free
Annoyances Deux: OK, I'm now deeply grumblesome on other subjects. As pretty much everyone on earth knows, DirectTV DSL fell over and sank into the swamp, so the lot of we poor schmos who were on it got tossed over to BellSouth FastAccess. According to the documentation we were presented with, we were supposed to get comperable level of service from our new provider, good price back on the inevitable new DSL modem, etc. I figured this was all well and good, so went skittering over and got everything hooked up today. Now -- here's where the fun starts. I spent half the day thinking their mailserver was/is down because I couldn't ping it. Eventually I called tech support tonight -- and, no, its not down. No, it can't be pinged. No, the support tech had no idea what to do. I eventually just popped its config as I winged it into kmail -- and it worked.
Their mail server is set up not to be pingable.
This despite the fact that their DSL model is designed to try and ping said server as part of its diagnostic routines.
This boded poorly already. So, I had the tech give me the address for their UseNet server. Do I even really need to say what that resulted in? That address isn't even pingable.
Needless to say, I'm somewhat less than thrilled right now with BellSouth FastAccess DSL, and I'm verging on calling them up and ragging them in the harshest possible way, telling them I feel they got my business under false pretenses, and that I want a static IP address, and to talk to a real tech immediately, or I'll be happy to tell the Better Business Bureau about their deceptive tactics to get DirectTV DSL subscribers to switch. And then I'll start getting really nasty.
[sigh] The fact that I'm going out of town this Thur to Boston until Sun doesn't make this any easier. I hate leaving it for any number of days, lest they feel complacent. |